FAQ
1. What products do you sell?
We specialize in quality lighters, including classic and collectible designs suitable for everyday use and gifting.
2. Do you ship throughout the United States?
Yes. We currently offer shipping to customers across the United States.
3. What shipping options do you offer?
We currently provide the following shipping methods:
• Express (3–6 Business Days): $20
• Free Shipping (7–14 Business Days): Free
• Free Shipping – Bag Promotion (7–14 Business Days): Free
• Free Standard (7–14 Business Days): $10
Delivery times are estimates and may vary due to carrier operations, weather conditions, holidays, and destination.
4. How long does order processing take?
Most orders are processed within 1–3 business days before shipment.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
6. Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We will do our best to assist if processing has not yet begun.
7. Are your lighters shipped filled with fuel?
Shipping regulations may require lighters to be shipped without fuel. Please check the product description for specific details.
8. What should I do if my item arrives damaged?
If your order arrives damaged or defective, please contact our support team with photos and your order number for assistance.
9. Do you offer returns or replacements?
Please refer to our Return Policy page for detailed information regarding eligibility and procedures.
10. How can I contact customer support?
You can reach our support team through the Contact Us page on our website. We are happy to assist with any questions regarding your order.
11. Are there age restrictions for purchasing lighters?
Customers are responsible for complying with all applicable local, state, and federal laws regarding the purchase and use of lighter products.
Thank you for shopping with SolenciaPrimeMarket.